Think Twice Before Hitting Send

In today’s fast-paced work environment, it is easy to dash off emails while juggling multiple priorities and tight deadlines. But a poorly worded or rushed email can have unintended consequences. It can damage relationships, morale, and even your professional reputation.

As leaders, practicing emotional intelligence in email communication is essential. Before hitting "send," take a moment to consider the impact of your words, particularly to subordinates. Are you setting the right tone? Could your message be misunderstood? Have you included enough context to ensure the recipient clearly understands your intent?

Here are a few tips to craft clearer and more empathetic emails:

1️⃣ Pause and Reflect: Before drafting your email, take a deep breath and consider your emotions. Are you feeling stressed, frustrated, or angry? If so, it's best to wait until you've calmed down before writing.

2️⃣ Choose Words Carefully: Avoid language that might come across as harsh or overly critical. Opt for a positive, constructive tone. Keep in mind that even an unintentionally curt message can leave a lasting negative impression, and emails might be seen by people beyond the intended recipient.

3️⃣ Read Your Email Out Loud: This helps catch awkward phrasing, unintended implications, or overly sharp language before you send it.

4️⃣ Consider Your Recipient’s Perspective: Think about how your message might be interpreted, especially if the recipient is unfamiliar with your communication style or is in a junior role. Clarity and context go a long way in preventing misunderstandings.

The Bottom Line

Remember, it takes far less time to send a clear, thoughtful email than to repair the fallout from a hasty or tone-deaf one.

By practicing mindful emailing, you can strengthen relationships with your team, minimize unnecessary conflicts, and protect your reputation as a considerate and effective leader.

Helping you Thrive,

Judy

Founder, Selby Strategies

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